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Services

Customer service / logistics

Customer service

Customer service is a priority at P&B. We pride ourselves on providing our customers with expert technical support, advice and back up, as well as a reliable delivery service to suit their schedules.

Our internationally based sales staff have a wealth of local knowledge and will respond to any queries you may have at a time that suits you and your business. All our personnel receive in-depth technical training, so that they have the necessary expertise to visit your operation and advise you about the best materials to optimize manufacturing processes.

At our UK headquarters, your orders are processed and tracked to ensure we meet your delivery deadlines. We choose our freight partners with care: only those who provide the very best service to your area are selected. We also carefully calculate the best possible balance between speed of delivery (air freight) and cost of delivery (sea freight).

When it comes to packaging, we’re just as meticulous, ensuring that parts are wrapped to avoid oxidation or tarnishing during transit. For key customers, we deliver parts from stock and offer vendor-managed inventory within their sites (subject to volume/size of contract).

If you prefer to organise your own freight, we ensure that goods are safely packed to ensure they arrive at your site in perfect condition.

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